Atlanta Housing Authority (AHA) Communications is skeptical about Open Governance reporting.
Open Governance reached out to the AHA on Oct. 10 about an issue brought up by Atlanta resident Maggie McCollum, who spoke during a regular city council meeting on Oct. 6.
Maggie McCollum speaks at a regular city council meeting
"I have tried on numerous times to give them a call," McCollum said, referring to the AHA. "The phone is like a robust call, it just goes and goes, and nobody answers. I have tried emailing and texting, no response."
“Thank you for bringing this resident’s comments to our attention,” Atlanta Housing Authority, Director of Media Relations Joe Henke said.
Joe Henke responds to Open Governance five days after receiving initial email
“At Atlanta Housing, our priority is serving our residents with care and responsiveness,” Henke said. “We will be reaching out to her directly to explore how we can best support her needs.”
McCollum also complained about the lack of transparency from the AHA.
Before the response from Henke, OpGov.ai reached out to Senior Vice President of Communications Carolyn Smith on the phone. An eight-minute conversation took place between the media outlet and Smith, who questioned the legitimacy of the Open Governance media outlet reporting and research process.
Pictures of prior contact between OpGov.ai and the AHA communications team
She didn’t understand why the company is using artificial intelligence to summarize city council meetings and find stories to write. To which I explained, human reporters at OpGov.ai read public comments, reach out to said public regarding issues in the community to further explain their issues.
While OpGov.ai understands the AHA's resistance to AI reporting, there should be no problem with providing a comment to a reporter inquiring about a pressing matter.
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